We want you to shop with confidence — your satisfaction is important to us.

Returns

Returns are accepted within 30 days of delivery for unopened products in their original condition.

To begin a return, please contact us with your order number.

Refunds & Store Credit

You may choose from:

• Full refund to your original payment method

• Store credit for future purchases

Refunds are issued once the returned product has been received and inspected.

Faulty or Damaged Products

If your product arrives damaged, defective, or not functioning properly, we will replace it or provide a refund/store credit at no additional cost.

Please notify us within 7 days of delivery with a description or photo of the issue.

Non-Returnable Items

• Opened or used products

• Products not purchased directly from Pure Choice Herbals

• Items returned without prior approval

Return Shipping

Customers are responsible for return shipping costs unless the product is faulty or we made an error.